A Hong Kong travel agency has allegedly broken the law by announcing its plan to fold only a day before its closure, affecting 1,500 customers and involving about HK$1.7 million (US$218,400), according to a watchdog. The Travel Industry Authority on Wednesday vowed to investigate M&F Lucky Holiday after the company announced on Monday its intention…
Home » TOURISM NEWS » Hong Kong’s Shocking Warning: Travelers Urged to Rethink Travel Insurance After Major Claims Disputes with Australia and Beyond Published on November 17, 2025 In a recent statement, Hong Kong’s Consumer Council issued a warning to residents regarding the importance of thoroughly examining travel insurance policies before making a purchase. This…
Hong Kong’s consumer watchdog has warned residents travelling abroad to carefully compare the scope of coverage and exclusions of different insurance plans, following complaints regarding disputes over travel insurance claims. The Consumer Council said on Monday it had received several cases that reflected discrepancies between consumers and insurance companies’ understanding of coverage terms under different…
The curtain has dropped on Hong Kong’s first hot-air balloon festival, which has made the headlines over the past few days after licensing issues led to the cancellation of much-awaited tethered rides. The event was also forced to close early due to a storm and left hundreds of ticket holders outraged. The Post unpacks the…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…
Nothing is worse for a public festival than the fun and joy turning into a tragedy. Such a scenario could not have been ruled out had Hong Kong’s first hot-air balloon gala gone ahead with floating rides amid safety doubts. But the abrupt cancellation of the much-touted attraction has inflated into a public relations disaster…
Hong Kong authorities should step up efforts against illegal medical practices, the city’s largest political party has urged, after the organisation received about 100 complaints related to non-professionals allegedly offering pain relief services. Lawmaker Chan Wing-kwong of the Democratic Alliance for the Betterment and Progress of Hong Kong (DAB) said on Friday that some of…
Online medical consultations expanded during the pandemic, especially for the elderly. Like with online classes and working from home, they helped to limit exposure to the coronavirus in the community. But the telehealth market remains in its early stages. The Consumer Council recently reviewed Hong Kong’s telehealth services in a survey that included 840 consumers,…
Hong Kong’s private telehealth services are lacking transparency and guidance, the city’s consumer watchdog has found, calling on authorities to offer detailed guidelines and for the industry to specify qualified service providers. The Consumer Council released findings on Tuesday of a study that reviewed problems with the city’s telemedicine services, which have gained traction since…