Hong Kong’s consumer watchdog has called on businesses to improve services for elderly customers after receiving more than 9,200 complaints in the past three years, including a woman who spent HK$400,000 (US$51,294) on beauty treatments. The Consumer Council said on Thursday that improving services for seniors would help boost the spending potential of the “silver…
About a quarter of face washes tested contain only some or none of their claimed active ingredients, Hong Kong’s consumer watchdog has revealed. It also urged users to try a small portion on their skin beforehand as a precaution when using cleansers that were highly acidic. The Consumer Council said on Monday it tested 25…
Hong Kong’s consumer watchdog has recorded 88 complaints related to matching services and dating apps so far this year, an increase of 46.7 per cent from the same period last year, including one case in which a woman spent HK$70,000 (US$9,000) but was offered no candidate who met her requirements. The Consumer Council said on…
A Hong Kong travel agency has allegedly broken the law by announcing its plan to fold only a day before its closure, affecting 1,500 customers and involving about HK$1.7 million (US$218,400), according to a watchdog. The Travel Industry Authority on Wednesday vowed to investigate M&F Lucky Holiday after the company announced on Monday its intention…
Home » TOURISM NEWS » Hong Kong’s Shocking Warning: Travelers Urged to Rethink Travel Insurance After Major Claims Disputes with Australia and Beyond Published on November 17, 2025 In a recent statement, Hong Kong’s Consumer Council issued a warning to residents regarding the importance of thoroughly examining travel insurance policies before making a purchase. This…
Hong Kong’s consumer watchdog has warned residents travelling abroad to carefully compare the scope of coverage and exclusions of different insurance plans, following complaints regarding disputes over travel insurance claims. The Consumer Council said on Monday it had received several cases that reflected discrepancies between consumers and insurance companies’ understanding of coverage terms under different…
The curtain has dropped on Hong Kong’s first hot-air balloon festival, which has made the headlines over the past few days after licensing issues led to the cancellation of much-awaited tethered rides. The event was also forced to close early due to a storm and left hundreds of ticket holders outraged. The Post unpacks the…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…
Nothing is worse for a public festival than the fun and joy turning into a tragedy. Such a scenario could not have been ruled out had Hong Kong’s first hot-air balloon gala gone ahead with floating rides amid safety doubts. But the abrupt cancellation of the much-touted attraction has inflated into a public relations disaster…