Online medical consultations expanded during the pandemic, especially for the elderly. Like with online classes and working from home, they helped to limit exposure to the coronavirus in the community. But the telehealth market remains in its early stages. The Consumer Council recently reviewed Hong Kong’s telehealth services in a survey that included 840 consumers,…
Hong Kong’s private telehealth services are lacking transparency and guidance, the city’s consumer watchdog has found, calling on authorities to offer detailed guidelines and for the industry to specify qualified service providers. The Consumer Council released findings on Tuesday of a study that reviewed problems with the city’s telemedicine services, which have gained traction since…
Hong Kong’s consumer watchdog recorded 17,000 complaints linked to online shopping last year, accounting for about 40 per cent of all cases, with problems including an inability to return products, delays that caused fines and loss of packages. The Consumer Council also revealed on Thursday that 148 online shopping complaints related to logistics services were…
Nearly half of 28 models of primary school shoes sold in Hong Kong contain harmful substances, with carcinogens exceeding international safety limits found in four, tests by the consumer watchdog have revealed. The Consumer Council on Thursday also published international test results showing that three out of 22 child car seats models sold locally had…
Veteran Hong Kong Cantopop star Jenny Tseng shared online that she had fallen victim to theft recently, losing luxury items such as Louis Vuitton products from her checked luggage. Her case highlights a common concern for many travellers about safety while flying. The Post examines the steps you can take to safeguard your personal belongings…
Veteran Hong Kong Cantopop star Jenny Tseng shared online that she had fallen victim to theft recently, losing luxury items such as Louis Vuitton products from her checked luggage. Her case highlights a common concern for many travellers about safety while flying. The Post examines the steps you can take to safeguard your personal belongings…
When his health supplement business struggled with cash-flow problems, Bobby Tan* turned to a so-called professional networking group in Hong Kong for help, borrowing HK$300,000 (US$38,220) from a licensed small lender in April last year. Over the next 10 months, the Hong Kong permanent resident from Southeast Asia continued to take on more debt, borrowing…
A proposal to tighten regulations over Hong Kong’s notorious loan sharks is too narrowly focused and will not tackle the root problem of unruly debt collectors, according to lawmakers and legal experts. The legislators and specialists criticised the Financial Services and the Treasury Bureau’s plan to set a cap on borrowing activity for low-income earners…
Customs officers have arrested the owner of a Hong Kong wedding decoration company that closed suddenly, leaving more than 100 engaged couples in dismay, with the firm revealed to have racked up hundreds of thousands of dollars in debts. Acting assistant superintendent Ho Wai-sum of customs’ unfair trade practice investigation division said officers arrested the…
A senior management member of Hong Kong’s largest vocational training provider with extensive experience in the logistics sector, has been named the new chief executive of the consumer watchdog. Alaina Shum Jiu-fai, appointed by the Consumer Council, will start her new role in August, succeeding Gilly Wong Fung-han, who led the watchdog for 13 years….