Akron’s bus system won top honors after a major overhaul. Here’s how they boosted ridership.
Ridership is climbing on the Metro buses in Akron, Ohio, after a major overhaul based on something often overlooked in public transit: listening to what passengers need and acting on it, according to transit officials. Dawn Distler, a former bus driver who worked her way up to Metro’s CEO, makes a point of riding a…