Updated Jan. 14, 2026, 1:45 p.m. ET
- A widespread Verizon outage has left many customers’ phones displaying “SOS” or “no service.”
- The outage is nationwide, with over 176,000 user reports on Downdetector.com.
- When a phone is in “SOS” mode, it can still be used to make emergency calls.
Is your phone suddenly displaying “SOS,” “no service,” or “emergency calls only” and you’re on Verizon’s network? It’s probably not your phone’s fault, and you’re certainly not alone.
More than 100,000 Verizon outages have been reported in the last hour on DownDetector.com, a website that tracks user-reported outages for virtually any platform or service that connects to the internet. And customers in Tallahassee and north Florida are not immune to the outage.
There has been no acknowledgement of the outage from Verzion, but social media users have already sounded off on Reddit, X, Facebook and Bluesky.
How can you tell if your iPhone or Android phone is impacted by the Verizon outage or if it’s just a coincidence? Here are some options.
Latest updates on Verizon outage
As of 11:46 a.m. CT, Downdetector.com has received more than 176,000 Verizon outage reports from users.
The outages appear to be happening nationwide, with the most reported locations including Seattle, San Francisco, Los Angeles, Phoenix, Dallas, Houston, Atlanta, Tampa, St. Louis, Chicago, Minneapolis, Detroit, Washington, D.C. and New York City.
Verizon Support says that the company is aware of the issue and that its engineers are investigating.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience. – Toni.”
Why is my iPhone showing SOS or SOS only?
When iPhones aren’t connected to a cellular network, they will typically alert the user by giving an indication in the phone’s status bar. Those notifications usually say “No Service” or “Searching,” but your phone may also say “SOS” or “SOS only.”
When your phone goes into SOS mode, it can still make emergency calls. When you make an emergency call with your iPhone, it automatically calls the local emergency number and shares your location information with emergency services.
Additionally, you can add emergency contacts under your phone’s medical ID options in the settings. Adding an emergency contact will alert them to your location with a text message after an emergency call ends.
How to get your phone out of SOS mode
In many cases, if your phone is in SOS mode, external circumstances outside your control could be responsible. However, there are some troubleshooting steps you can take on your end:
- Make sure you’re in an area with cellular network coverage
- Turn your cellular data off and then on:
- Go to settings
- Toggle cellular or mobile data off and then back on
- If you’re traveling internationally, make sure your phone is set up for data roaming:
- Go to settings
- Tap cellular
- Cellular data options
- Toggle data roaming
- Try restarting your device
- Check your carrier settings for an update
- Make sure your device is connected to Wi-Fi or a cellular network
- Open settings and navigate to General > About. If an update is available, you’ll see it here
- Turn your cellular line off and back on
- Open settings
- Tap Cellular and see if your cellular line is turned on
- Don’t see a cellular line in settings? Setup an eSim or reinsert your physical SIM card
- Reset your network settings
- Open settings
- Tap General > Transfer or Reset [Device] > Reset > Reset network settings
- Note: This will reset your Wi-Fi networks and passwords, cellular settings, VPN and APN settings you used before
- Update your iPhone to the latest version of iOS
- Plug your device into power and connect to Wi-Fi
- Go to settings > General and then tap “Software Update”
- Choose the update you want to install
- Contact your wireless carrier
- If all else fails, reach out to your carrier to see if there are any outages in the area, ensure your account is in active and good standing and make sure your device isn’t being blocked from receiving cellular service
How SOS works on iPhones
Making an SOS call on an iPhone 8 or newer is an easy, two-step process:
- Press and hold the side button and one of the volume buttons (either work) until the Emergency SOS slider appears.
- Drag the Emergency Call slider to call emergency services.
If you continue to hold down the side and volume buttons but don’t make an SOS call, a countdown will begin, and an alert will sound. Releasing the buttons after the countdown will automatically call emergency services.
Making SOS calls on iPhone 7 or earlier is just as simple:
- Rapidly pressing the side or top button five times will bring up the Emergency Call slider.
- Drag the SOS slider to call emergency services.
How to end an SOS call you made by accident
You can easily cancel an SOS call you started by accident, even after the countdown begins. To do so on an iPhone 8 or later, release the side button and the volume button before the countdown ends. To stop an SOS call on an iPhone 7 or earlier, press the stop button and then tap “Stop Calling.”
If the call begins, don’t hang up. Simply wait until a responder answers and explain that you made the call by mistake. Otherwise, the dispatcher may send responders to your phone’s location.
How to add emergency contacts
Here’s how you can add emergency contacts to your iPhone:
- Open the Health app and tap on your profile picture
- Open Medical ID
- Tap edit, then scroll to emergency contacts
- Tap the add button
- Tap a contact and add their relationship
- Tap done to save your settings
How to remove emergency contacts
Here’s how to remove emergency contacts:
- Open the Health app and tap on your profile picture
- Open Medical ID
- Tap edit, then scroll to emergency contacts
- Tap the delete button next to a contact
- Tap done to save your settings
How to turn on Wi-Fi calling
Here’s how you can turn on Wi-Fi calling on your iPhone:
- Navigate to settings
- Tap Phone
- Then tap Wi-Fi calling
You may need to enter or confirm your address for emergency services, according to Apple.
Once Wi-Fi calling is available, you will see “Wi-Fi” in the status bar while viewing the Control Center.
When cellular service is available, your iPhone uses it for emergency calls. If you turn on Wi-Fi Calling and cellular service isn’t available, emergency calls might use Wi-Fi calling.
Brandon Girod is the digital coach at the Pensacola News Journal, part of the USA TODAY Network. You can get all of Pensacola’s best content directly in your inbox each weekday by signing up for the free Daily Briefing newsletter, at pnj.com/newsletters.
