consumer watchdog – Charm

Watchdog urges clearer terms as complaints about hotels near 1,000 annually

3 months ago02 mins

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities in cases of reservation changes or refunds, after general complaints neared an annual average of 1,000 over the past three years. The Consumer Council also said on Monday that it had received 3,346 complaints about lodgings in the city…

Unclear parking rates flagged after Hongkonger charged 7 times more than advertised

7 months ago02 mins

Some shopping centres in Hong Kong display unclear parking discount terms that often lead to disputes, the consumer watchdog has said, citing a case in which a driver was billed HK$1,210 (US$155) for a full day, more than seven times the advertised rate. The Consumer Council said on Monday that complaints about car-park services had…