Deploying artificial intelligence on Hong Kong’s 1823 complaint platform will reduce public frustration and strengthen governance, but authorities must also guard against privacy leaks, lawmakers and an expert have said. They described the AI measures announced on Thursday as a step in the right direction, saying the technology could reduce residents’ waiting times and help…
The operator of the Hong Kong government’s 1823 platform will expand the use of artificial intelligence (AI) within this year to transcribe, summarise and triage residents’ inquiries, freeing frontline staff to handle more complicated cases. The Digital Policy Office also said on Thursday that it would start exploring the application of agentic AI from the…
Hong Kong authorities have slashed the time required for environmental impact assessments by up to half using artificial intelligence (AI), as part of flagship initiatives in the first batch of projects aimed at enhancing efficiency. The first batch of 30 projects, involving 13 government departments, was announced on Monday, covering transport and food business licensing,…
Hong Kong authorities should revamp their public inquiry hotline to better handle residents’ complaints by learning from Beijing’s model, lawmakers have told the chief executive at the first “rules-free and warm-hearted” closed-door dialogue session. While the current Legislative Council term marks the first since the 1997 handover not to hold any formal question and answer…