Hong Kong’s consumer watchdog has received 22 complaints from Coldplay concertgoers who said their views were obstructed and they were not warned in advance when buying the tickets.
But at least two customers who filed complaints had been informed of the blocked views during the purchase of the British band’s show at Kai Tak Stadium, according to the ticketing operator.
Meanwhile, the city’s customs authority said on Saturday it was notified of the complaints and promised to take action if there was any violation of the Trade Descriptions Ordinance.
The Consumer Council said it had received 22 complaints about obstructed views from Coldplay concert seats as of Friday afternoon.
One of the complainants reportedly said he only knew the view was obstructed when he received the physical tickets, which had been printed with the wording “seat with restricted view”.
One complainant reportedly paid HK$2,099 (US$270.60) for a ticket.
The council on Saturday warned organisers and ticketing platforms that they should be transparent with information, including about seat views, so customers could make an informed choice.
