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SA premier says state contacted Optus about outage before company reached out

Peter Malinauskas, the premier of South Australia, said he was bewildered by the lack of communication between Optus and the state government during a triple-zero outage last week that may be linked to multiple deaths.

Malinauskas spoke to RN Breakfast, saying there was “genuine concern” about what led to the outage:

When people call triple-zero in their time of the need, it’s just one of those services you need to work. …

It’s the way you respond to it that often matters so much. And that’s where Optus has been found wanting, to put it mildly. The lack of communication between Optus officials and appropriate government authorities is bewildering.

Peter Malinauskas. Photograph: Bianca de Marchi/AAP

Malinauskas said ambulance services and police both noticed a drop-off in the number of calls before the state contacted Optus, rather than the company telling officials of the outage.

As far as I can tell, it was the South Australian government that alerted Optus to there being a problem, rather than the other way around. …

Now, the duty is on Optus to let authorities know that there’s a problem, if they indeed are aware of one. And it turns out they were, as early as a few hours before that. So that with and of itself raises very serious questions that we expect to be examined through an independent investigation.

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