62% of UK Consumers Want Fines for Long Customer Service Hold Times
62% of Brits say companies should be penalized for slow responses LONDON–(BUSINESS WIRE)– British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform provider for CX that combines Contact…