Health Insurers Close Desktop-Mobile Gap as Apps See Major Gains in Digital Experience Study
Corporate Insight’s 2025 Health Plan Experience Benchmarks reveal significant mobile improvement as insurers race to meet consumer expectations NEW YORK, Aug. 5, 2025 /PRNewswire/ — Health insurers accelerated their mobile app investments over the past 12 months, with nearly universal improvements in member experience scores as organizations race to meet consumer expectations shaped by retail…