Hong Kong Customs and a consumer watchdog are investigating 22 complaints involving HK$200,000 (US$26,000) in prepaid packages following the abrupt closure of a beauty centre in Fanling, a lawmaker assisting victims has said. Athena Beauty, located in Cheung Wah Estate in Fanling, was also accused of transferring customers’ information without consent to Classic Life, a…
Hong Kong’s consumer watchdog has warned against buying tickets from unofficial resellers for major events after a local family’s “chaotic” experience spending more than HK$5,000 (US$644) on Coldplay concert tickets that were sent to a different address. The victim, who only wanted to be identified by his surname Smith, said he had paid HK$5,379 for…
Hong Kong’s consumer watchdog has warned against buying tickets from unofficial resellers for major events after a local family’s “chaotic” experience spending more than HK$5,000 (US$644) on Coldplay concert tickets that were sent to a different address. The victim, who only wanted to be identified by his surname Smith, said he had paid HK$5,379 for…
Hong Kong’s consumer watchdog has received more than 100 complaints from concertgoers over obstructed views at Coldplay’s recent shows in the city. The Consumer Council said the number of complaints related to blocked views at the four-night concert series reached 114 by 5pm on Wednesday. Gilly Wong Fung-han, the organisation’s chief executive, said the cost…
A staggering 92 per cent of travel insurance plans offer fewer benefits to the elderly and children despite charging similar premiums to those covering other ages, Hong Kong’s consumer watchdog has told travellers ahead of the Easter holiday. The Consumer Council said on Tuesday that among 27 surveyed travel insurance plans, only two offered the…
Hong Kong’s consumer watchdog has received 22 complaints from Coldplay concertgoers who said their views were obstructed and they were not warned in advance when buying the tickets. But at least two customers who filed complaints had been informed of the blocked views during the purchase of the British band’s show at Kai Tak Stadium,…
Hong Kong’s consumer watchdog has received 22 complaints from Coldplay concertgoers who said their views were obstructed and they were not warned in advance when buying the tickets. But at least two customers who filed complaints had been informed of the blocked views during the purchase of the British band’s show at Kai Tak Stadium,…
Local bedding company Sea Horse has threatened legal action against Hong Kong’s consumer watchdog for giving one of its mattresses the lowest score out of 14 sampled and describing it as “very hard,” stressing its ultra-firm range was developed after extensive research and testing. The company on Wednesday slammed a recent mattress test by the…
Hong Kong’s consumer watchdog has received 12 complaints related to the membership status of users of food delivery platform Deliveroo, which will exit the city next month with its subscribers being given complimentary plans with rival Foodpanda. Consumer Council chief executive Gilly Wong Fung-han said on Saturday that the complaints involved about HK$5,000 in total,…
Hong Kong’s private hospitals lack transparency in their pricing information and charging mechanisms, the consumer watchdog has said, revealing that a knee surgery patient in one case was hit with a bill as much as HK$90,000 (US$12,000) higher than the estimate. The Consumer Council said on Thursday that it had received 191 complaints concerning private…