The improvement comes during National Customer Service Week, which runs from October 6 to 10, and saw the company move from 28th to 20th out of 37 transport organisations, with a 4.6-point increase compared to last year.
Tom Waterhouse, managing director for Stagecoach Cumbria and North Lancashire, said: “The latest UK Customer Satisfaction Index results are really encouraging.
“It’s fantastic to see tangible evidence of progress and, at Stagecoach, customers are at the heart of everything we do.
“National Customer Service Week is a great opportunity to recognise both our customers and our colleagues.
“From our drivers to our support teams, everyone plays a vital role in delivering customer-first excellence.”
Stagecoach operates services across Barrow, Workington, Carlisle, Kendal, Morecambe, Lancaster and West Cumbria.
In recognition of National Customer Service Week, the company has launched the ‘See It, Hear It, Share It’ initiative.
Mr Waterhouse said: “Our ‘See It, Hear It, Share It’ initiative will shine a light on the positive customer stories that truly make a difference, while giving us valuable insights to keep improving our services across the region.”