London calling: Intermediated motor lessons from the UK to help local claims issues

One of the most striking differences Lukich observed is the level of integration across the UK’s claims ecosystem. He said there are insurers and TPAs leveraging unified platforms that connect every part of the supply chain, from parts suppliers and repairers to salvage providers, into a single, seamless network. This integration, he said, “has significantly reduced duplication, manual handling, and communication delays.”