At around 3:30pm, there were roughly 2628 reports from customers, with 93% of people reporting issues with their WIFI and the remaining 7% having problems with their email and the company’s website.
Highlighting the outage, one person wrote: “Every single Wi-Fi, including Vodafone & BT has GONE DOWN!!!!!!.”
Another complained: “Yep, everything is down, can’t even make calls. I’m relying on a local shops WiFi.”
This comes as Vodafone customers report a similar outage, with over 134,000 users making complaints about their landline and broadband.
User reports indicate BT is having problems since 1:28 AM BST. https://t.co/cJAfioSunv”>https://t.co/cJAfioSunv RT if you’re also having problems https://twitter.com/hashtag/BTdown?src=hash&ref_src=twsrc%5Etfw”>#BTdown
— DowndetectorUK (@DowndetectorUK) https://twitter.com/DowndetectorUK/status/1671676440385843203?ref_src=twsrc%5Etfw”>June 22, 2023
Discussing the issue, a BT spokesperson said: “We’re aware that some BT email customers are unable to access their email on webmail and via the app.
“We’re investigating the cause of this and we’re sorry for any inconvenience caused.’
“Alternatively, customers can switch off wifi and use mobile data to access their email. No other BT service is impacted.”
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X ( Twitter ), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
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Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
