The news hit the telecommunications sector: Telefónica Movistar is starting on the Mexican market. Over the years of the country’s history, a Spanish family decided to relinquish full control of its operations in order to reduce its global corporate burden, marking a historic change in national connectivity.
If you are a user of this company, it is natural to ask: Will I lose my number? Will the prizes be paid? Here we explain why you can be calm and how to be hopeful about this transition.
USER GUARANTEE: NO CHANGES TO YOUR CONTRACT, NOT TO YOUR SIM CARD
Due to the change of ownership, management is emphatic: consumer rights are protected. The authorities authorized by the Instituto Federal de Telecomunicaciones (IFT) will ensure that the service is not interrupted.
Key points for your peace of mind:
- Current contracts: The terms and conditions signed on the leased aircraft will be fully respected.
- Balances and top-ups: Your prepaid balance will remain intact and you can continue to recharge at convenient locations as usual.
- Chip and number: There is no need to use additional options or change physical SIM or eSIM. Your phone number is safe.
- Customer care: The centers will be closely monitored and the new legal entity will take over all previous legal obligations.
COBERTURA Y SEÑAL: WHAT WILL PASSAR BE WITH RED?
One of the biggest problems is signal quality. Currently, Movistar uses a shared low-level infrastructure that will continue to function exactly the same.
- Without technical defects: Voice signal and access to mobile phones (4G/5G) will now be available in the same regions.
- Infrastructure: The antennas and the radio spectrum will work without modification in a short time. Future twists will depend on the strategy of the new duo, so they aim to improve the digital experience of subscribers.
CAN THE CONSUMER BENEFIT FROM THIS CHANGE?
Telecom experts point out that this acquisition is not necessarily bad news. To prevent customers from fleeing to other operators, it is highly likely that the new administration will launch aggressive promotions and better data packages.
“Customer loyalty will be at stake, and competence over dominant operators could force a significant improvement in user focus.”
WHEN WILL THE TRANSITION BE OFFICIAL?
The process is not instantaneous. The IFT must analyze and investigate the technical details of the purchase to avoid price imbalances in the market. This legal transition may take several months.
Final recommendation: Avoid misinformation. The company’s official social directors will keep updating. For now, the service is fully guaranteed and no action is required.
