service quality – Charm

Editorial | Service quality leaves a bad taste in mouths of Hong Kong’s restaurant patrons

Cs news8 months ago02 mins

With Hong Kong so focused on attracting top talent and investors, a shortage of other human resources and services can slip under the radar – until gripes about it go public. A case in point is to be found in a Consumer Council report that complaints topped 40,000 for the first time last year, driven…

Service with a smile: Hong Kong to vote for kind, friendly taxi drivers

Cs news8 months ago02 mins

Refusing fares, rudeness and overcharging – Hong Kong’s taxi drivers are notorious for their bad service attitude toward passengers, who often grumble that it is hard to find a good cabby in the city. But a citywide taxi service commendation scheme with a record high number of nominations may change the view of many riders…