Hong Kong customers seeking refunds under a proposed seven-day cooling-off period for prepaid beauty and fitness contracts will be required to pay an administrative fee to curb potential abuse of the mechanism, the government has said. Authorities last week launched a two-month public consultation on three major policy proposals aimed at strengthening consumer protection amid…
A Hong Kong government plan to tighten regulations on prepaid beauty and fitness contracts has sparked concern among operators, who warn that a rigid refund window and caps on administrative fees ignore operational realities. The government on Monday launched a two-month public consultation on proposed amendments to the Trade Descriptions Ordinance, aimed at strengthening consumer…
Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities in cases of reservation changes or refunds, after general complaints neared an annual average of 1,000 over the past three years. The Consumer Council also said on Monday that it had received 3,346 complaints about lodgings in the city…
Hong Kong authorities have urged the public to stop using a certain model of Zwilling electric kettle over concerns that the handle may detach, posing a risk of scalding. The Electrical and Mechanical Services Department on Thursday issued a safety recall for the kettle (model 53005). Consumers should contact the supplier, Cheong Hing (1917) Company…
The long-standing feud between Tesla CEO Elon Musk and OpenAI CEO Sam Altman got flared up once again. Recently, OpenAI CEO Sam Altman alleged that he paid $45,000 as a pre-reservation for a Tesla vehicle in July 2018, but is yet to receive the delivery of the car. In a post on microblogging platform X…
Dreamy Ho, 40, gained internet fame after her rapid-fire complaints, boldness in speaking up and relentless determination to stand up for her rights captured widespread attention in Hong Kong following a viral interview clip. The lively and eloquent speech was directed at the organiser of a hot-air balloon festival, which failed to provide tethered rides…
The organiser of a trouble-plagued hot-air balloon festival in Hong Kong has finally promised to give customers a full refund and apologised after cancelling the final session of the four-day event and a related concert on Sunday, following visitors’ complaints and disappointment. The Consumer Council said it had received 263 complaints as of 4pm on…
The organiser of a trouble-plagued hot-air balloon festival in Hong Kong has finally promised to give customers a full refund and apologised after cancelling the final session of the four-day event and a related concert on Sunday, following visitors’ complaints and disappointment. The Consumer Council said it had received 263 complaints as of 4pm on…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…
More customers were left disappointed on the third day of the troubled hot-air balloon festival at the Hong Kong waterfront on Saturday, as the displays were deflated again due to high temperatures. At least 30 angry attendees gathered around the customer service counter of the AIA Hot Air Balloon Fest at one point, demanding refunds…