This comes as customers at a range of providers report issues with their network, including those at BT and Vodafone.
With nearly 2000 people complaining of issues, users have taken to social media to express their annoyance.
One person said: “Wow! Vodafone outage causes issues at my home. I use Lebara for mobile and realised they use the Vodafone service… Double trouble.”
Another said: “So annoying. Trying to call Lebara or even connect on help chat at home isn’t working.”
Lebara has been approached for comment by Newsquest.
Is Lebara part of Vodafone?
No, Lebara is not part of Vodafone, but because it uses Vodafone’s mobile network infrastructure for its services, it is reliant on it for its signal coverage
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X ( Twitter ), Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
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Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
