The Los Angeles Metro launched the newest iteration of its “Transit Watch” app, which boasts new features such as allowing riders to report security, safety or maintenance issues directly to the agency.
“We all play a role in making the system safer,” said Deputy Chief of System Security & Law Enforcement Robert Gummer. “Whether you’re on your way to work, school or to visit friends we want to know whenever you see something concerning. With the enhanced features of Transit Watch 3.0 now you can share information, including your exact location and videos, with us in real-time 24/7.”
Brian van der Brug
In addition to the direct line to security, Metro added that the third version of its app features including:
- Real-time translation functionality from inbound and outbound messages to accommodate limited English proficiency users.
- An optional “Share Location” feature allows users to easily select the location from where they are reporting, whether it be at a station, bus stop, train or bus.
- Expanded media capability allows users to upload videos in addition to photos
“We are so grateful to all the riders who shared their time and valuable feedback with us by responding to surveys and participating in focus groups and testing,” said Metro Chief Customer Experience Officer Jennifer Vides. “The result is an easier to use app that better meets the needs of Metro’s diverse ridership and helps make our system faster, cleaner, friendlier and safer.”
Users can download the LA Metro Transit Watch App on the Apple App Store and Google Play. Click here for more details.
